FAQS
FREQUENTLY ASKED QUESTIONS (FAQ)
Last updated: 11 March 2026
Below are answers to some of the most common questions about ordering from Exclusive Motors United Kingdom.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept secure payments through the payment methods available at checkout, including major credit cards, debit cards, and other secure payment providers supported by Shopify.
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will begin processing on the next business day.
HOW LONG DOES DELIVERY TAKE?
Estimated delivery time within the United Kingdom is 10–15 business days after dispatch.
Delivery times are estimates and may vary depending on courier services, customs clearance, and other factors outside our control.
DO YOU PROVIDE ORDER TRACKING?
Yes. Where tracking is available, tracking details will be sent to you by email once your order has been dispatched.
Please allow 24–72 hours for tracking updates to appear.
WHERE ARE YOUR PRODUCTS SHIPPED FROM?
To provide a wide selection of automotive parts, we work with a global network of suppliers and fulfilment centres. Depending on availability, orders may be shipped from international warehouses.
CAN I CANCEL OR CHANGE MY ORDER?
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
If your order arrives damaged or you receive the wrong item, please contact us immediately with your order number and photos of the product and packaging so we can resolve the issue quickly.
DO YOU OFFER RETURNS?
Yes. We offer a 30-day return policy from the date you receive your order. Items must be unused and in their original condition.
Please see our Refund Policy for full details.
HOW CAN I CONTACT CUSTOMER SUPPORT?
If you have any questions about your order, shipping, or products, please contact us:
Exclusive Motors United Kingdom
Email: info@exclusivemotorsunitedkingdom.com
Website: www.exclusivemotorsunitedkingdom.com
Our support team aims to respond within 24–48 hours.